Returns & refunds

Start with a WhatsApp message

Send your order number, item name and the reason for your return within 7 days of receiving the order. Add clear photos if the item is wrong, damaged or faulty. Please wait for our return instructions before posting anything back.

Returning an unused item

Keep the item unused, with its labels, accessories and original packaging. Trying a fit carefully is different from playing with the item. Used sports gear cannot be returned simply because you changed your mind.

A wrong or damaged delivery

Tell us as soon as you discover the problem. Keep the outer packaging and send photos of both the item and parcel. We will check the issue and explain the exchange, repair or refund available for your order.

Return delivery charges

The return method and any courier charge are confirmed before you send the item. For a change of mind or a size change chosen by the buyer, return delivery may be payable by the buyer. If we sent the wrong item or confirm a product fault, we will explain how we will resolve the delivery cost.

Refunds and exchanges

Once the returned item is received and checked, we confirm the outcome and the refund method or exchange by WhatsApp. Cash on Delivery payments cannot be automatically reversed through the courier. We agree a suitable refund method directly with you. We confirm the expected processing time when the refund is approved.

Personalised goods and services

For custom nets, personalised trophies, stringing or other work made to your instructions, confirm the cancellation and return terms with us before work starts. This does not remove your right to raise a genuine fault.

For the Shere-e-Dinga shape guarantee, see Product guarantees.

Last updated: 23 October 2026.